Privacy Policy

 

HIDIDI PRIVACY POLICY

Version: 1.0
Effective Date: August 3, 2026

1. INTRODUCTION

Welcome to HiDiDi.

At HiDiDi, we recognize the importance of protecting the privacy and confidentiality of our users' information. We are committed to processing personal data responsibly, transparently, and securely, in accordance with applicable laws and internationally recognized best practices for data protection.

This Privacy Policy explains how we collect, use, store, protect, and share the information obtained through the HiDiDi application, available on Android devices, iOS devices, and through our web platform.

By accessing or using our services, you acknowledge that you have read, understood, and accepted this Privacy Policy and consent to the processing of your personal data as described herein.

2. DATA CONTROLLER

The entity responsible for processing the personal data collected through the platform is:

Company: HiDiDi

Address: José Crespo 1444

Country: Peru

Email: negociosactuales265@gmail.com

HiDiDi acts as the data controller for the personal information collected through the platform and implements appropriate technical, organizational, and administrative measures to safeguard such information.

3. SCOPE

This Privacy Policy applies to:

  • Android application

  • iOS application

  • Web platform

  • Digital services related to HiDiDi

  • Any official websites that may be launched in the future

This Policy applies to all individuals who use our services, including but not limited to:

  • Dentists

  • Physicians

  • Clinics

  • Medical offices

  • Receptionists

  • Administrators

  • Patients registered by authorized healthcare professionals

4. DESCRIPTION OF THE SERVICE

HiDiDi is a technology platform designed to simplify the management of clinics, medical offices, and healthcare professionals.

Its features include, but are not limited to:

  • Patient management

  • Electronic medical records

  • Diagnosis registration

  • Treatment tracking

  • Appointment scheduling

  • Professional calendar management

  • Clinical photograph storage

  • Dental and medical X-ray storage

  • Document management

  • Automated reminders

  • Notifications

  • User administration

  • Reports and analytics

  • Artificial Intelligence-powered assistance, where applicable

HiDiDi serves solely as a technological platform intended to facilitate administrative and clinical workflows. It does not replace the professional judgment, expertise, or decision-making of licensed healthcare providers.

5. WHO MAY USE HIDIDI

HiDiDi may be used by:

  • Dentists

  • Physicians

  • Clinics

  • Medical centers

  • Private practices

  • Administrators

  • Receptionists

  • Authorized healthcare professionals

  • Patients whose information is registered by an authorized healthcare professional

HiDiDi is not intended for direct use by minors.

Where a patient is a minor, their information may only be registered by an authorized healthcare professional or by the patient's legal guardian, as permitted under applicable law.

6. INFORMATION WE COLLECT

Depending on how the platform is used, HiDiDi may collect the following categories of information.

6.1 Account Information

When creating an account, we may collect:

  • First name

  • Last name

  • Email address

  • Phone number

  • Encrypted password

  • Profile photo

6.2 Professional Information

Where applicable, we may collect information relating to healthcare professionals or healthcare facilities, including:

  • Clinic or practice name

  • Medical specialty

  • Business address

  • Contact information

  • Office hours

6.3 Patient Information

Healthcare professionals may register patient information, including:

  • Full name

  • National ID or Passport number

  • Date of birth

  • Gender

  • Address

  • Phone number

  • Email address

  • Additional contact information

6.4 Medical Information

Due to the nature of the services provided, HiDiDi may process sensitive personal information related to health, including:

  • Medical records

  • Diagnoses

  • Treatments

  • Clinical progress notes

  • Prescriptions

  • Medications

  • Allergies

  • Clinical observations

  • Clinical photographs

  • X-rays

  • Medical documents

  • Other healthcare-related records

This information is treated as sensitive personal data and is subject to enhanced security and confidentiality measures.

6.5 Technical Information

To improve the quality and performance of our services, we may automatically collect technical information such as:

  • IP address

  • Device type

  • Operating system

  • Device identifier

  • Browser type

  • Date and time of access

  • Activity logs

  • Usage data

  • Crash reports

  • Application performance data

6.6 Device Permissions

With the user's authorization, HiDiDi may request access to:

  • Camera

  • Photo gallery

  • Files and storage

  • Calendar

  • Location

  • Contacts

  • Notifications

Each permission will only be used for the corresponding functionality and may be managed through the device settings at any time.

7. SENSITIVE PERSONAL DATA

HiDiDi recognizes that certain information processed through the platform constitutes sensitive health data.

Accordingly, we apply enhanced security measures to protect such information and restrict access exclusively to authorized users.

Healthcare professionals are responsible for ensuring that they have obtained all necessary authorizations and legal permissions to collect, process, and store patient information in accordance with applicable laws.

8. PURPOSE OF DATA PROCESSING

The information collected through HiDiDi may be used for the following purposes:

  • Creating user accounts

  • Verifying user identity

  • Managing patients

  • Maintaining electronic medical records

  • Scheduling appointments

  • Managing calendars

  • Recording treatments

  • Registering diagnoses

  • Storing clinical images

  • Managing X-rays

  • Sending appointment reminders

  • Delivering notifications

  • Providing customer support

  • Improving user experience

  • Monitoring platform performance

  • Detecting and resolving technical issues

  • Generating internal statistics

  • Complying with legal obligations

  • Preventing fraud

  • Maintaining platform security

  • Developing and improving new features

9. LEGAL BASIS FOR PROCESSING

HiDiDi processes personal data based on one or more of the following legal grounds, as applicable:

  • The user's consent, where required.

  • The performance of a contract related to the use of the platform.

  • Compliance with applicable legal obligations.

  • HiDiDi's legitimate interests in maintaining, improving, and securing its services, provided that such interests do not override the rights and freedoms of users.

  • The provision of services requested by users.

    HIDIDI PRIVACY POLICY

    Version: 1.0
    Effective Date: August 3, 2026

    10. SHARING OF INFORMATION

    HiDiDi respects the confidentiality of its users' and patients' information. As a general rule, we do not sell, rent, or commercially distribute personal data to third parties.

    Information may only be shared under the following circumstances:

    10.1 Authorized Healthcare Professionals

    Clinical information may be accessed by healthcare professionals, administrators, receptionists, or other users authorized by the clinic or medical practice, in accordance with the access permissions assigned within the platform.

    Each organization is responsible for properly managing user roles and access levels.

    10.2 Clinics and Healthcare Professionals

    When a healthcare professional belongs to a clinic or medical practice registered on HiDiDi, patient information may be shared among authorized members of that organization solely for the purpose of providing healthcare services, managing patients, and administering the services offered through the platform.

    10.3 Legal Compliance

    HiDiDi may disclose personal information when necessary to:

    • Comply with applicable laws and regulations.

    • Respond to lawful requests from competent authorities.

    • Comply with court orders or legal proceedings.

    • Cooperate with official investigations.

    • Protect the rights, safety, and property of HiDiDi, its users, or third parties.

    10.4 Protection of the Platform

    Information may also be shared when strictly necessary to:

    • Detect and prevent fraud.

    • Investigate security incidents.

    • Prevent unauthorized access.

    • Maintain the stability, integrity, and security of the platform.

    11. THIRD-PARTY SERVICES

    To provide our services, HiDiDi relies on trusted third-party technology providers.

    Depending on the features used, personal information may be processed by these providers solely for the purpose of delivering the requested services.

    These providers may include:

    • Firebase

    • Google Cloud

    • Supabase

    • OpenAI

    • Apple Sign-In

    • Mercado Pago

    • WhatsApp

    These third-party providers may process personal information in accordance with their own privacy policies.

    HiDiDi carefully selects providers that implement appropriate technical and organizational security measures to safeguard user information.

    12. INTERNATIONAL DATA TRANSFERS

    Because HiDiDi uses cloud-based technologies and international service providers, personal data may be stored or processed on servers located outside Peru.

    Whenever international transfers occur, HiDiDi will seek to ensure that appropriate safeguards and security measures are implemented to protect personal information.

    By using the platform, users acknowledge and accept that such international transfers may be necessary for the proper provision of the services.

    13. DATA SECURITY

    Protecting user information is one of HiDiDi's highest priorities.

    We implement reasonable technical and organizational measures designed to prevent:

    • Unauthorized access.

    • Data alteration.

    • Accidental loss.

    • Data destruction.

    • Unauthorized disclosure.

    • Misuse of personal information.

    Security measures include, but are not limited to:

    • HTTPS encrypted communications.

    • Secure databases.

    • Encrypted passwords.

    • User authentication systems.

    • Role-based access controls.

    • Backup procedures.

    • Security monitoring.

    • Regular software and security updates.

    • Restricted administrative access.

    Although HiDiDi applies industry-standard security practices, no system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute protection against all cyber threats or security incidents.

    14. RESPONSIBILITY FOR CLINICAL INFORMATION

    Healthcare professionals are solely responsible for the medical information they record within HiDiDi.

    This includes, among others:

    • Diagnoses.

    • Treatments.

    • Clinical photographs.

    • X-rays.

    • Prescriptions.

    • Medical progress notes.

    • Clinical observations.

    HiDiDi acts exclusively as a technology platform that enables healthcare professionals to securely manage clinical information.

    Under no circumstances does HiDiDi provide medical advice, make healthcare decisions, or replace the professional judgment of licensed healthcare providers.

    15. DATA RETENTION

    Personal data will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy.

    If a user requests the deletion of their account, the associated personal information will be permanently removed from our active systems, unless retention is required by applicable law or by a lawful request from a competent authority.

    Backup copies containing deleted information will be removed in accordance with HiDiDi's internal backup retention and recovery procedures.

    16. ACCOUNT DELETION

    Users may request the deletion of their account at any time.

    Once the request has been processed:

    • The account will be permanently deactivated.

    • Personal data will be deleted.

    • Access to the platform will be revoked.

    • Information will be removed from active systems.

    Certain limited records may be retained where required to comply with legal, tax, regulatory, or judicial obligations.

    17. USER RIGHTS

    Subject to applicable law, users may exercise the following rights regarding their personal information:

    • Access their personal data.

    • Update or correct inaccurate information.

    • Request the deletion of their personal data.

    • Obtain a copy of their information, where technically feasible.

    • Request restrictions on data processing where applicable.

    • Submit inquiries regarding the processing of their personal information.

    Requests may be submitted by email to:

    negociosactuales265@gmail.com

    HiDiDi will respond within a reasonable period and in accordance with applicable legal requirements.

    18. COOKIES AND SIMILAR TECHNOLOGIES

    The HiDiDi web platform uses cookies and similar technologies to improve the user experience.

    These technologies may be used to:

    • Maintain user sessions.

    • Remember user preferences.

    • Improve website performance.

    • Analyze platform usage.

    • Detect technical issues.

    • Optimize website functionality.

    Users may configure their web browsers to reject or delete cookies; however, certain features of the platform may not function properly if cookies are disabled.

    19. CHILDREN

    HiDiDi is not intended for direct use by children.

    However, healthcare professionals may register and manage information relating to minor patients when necessary for the provision of healthcare services and in accordance with applicable laws.

    In such cases, the healthcare professional or healthcare institution is responsible for ensuring that all required legal authorizations have been obtained.

    20. OWNERSHIP AND CONFIDENTIALITY OF INFORMATION

    All information stored within HiDiDi remains the property of the individual or entity legally entitled to such information under applicable law.

    HiDiDi does not claim ownership of medical records, diagnoses, clinical photographs, X-rays, documents, or any other information uploaded by users.

    Access to such information is strictly limited to authorized users according to the permissions configured within the platform.

    21. CHANGES TO THIS PRIVACY POLICY

    HiDiDi may update this Privacy Policy from time to time in order to:

    • Introduce new features.

    • Comply with changes in applicable laws.

    • Improve internal processes.

    • Adapt to technological developments.

    Material changes may be communicated through:

    • Notifications within the application.

    • Email notifications.

    • Publication of the updated Privacy Policy.

    The Effective Date shown at the beginning of this document will always indicate the latest version.

    22. CONTACT INFORMATION

    For any questions regarding this Privacy Policy or the processing of personal information, please contact:

    HiDiDi

    Address: José Crespo 1444, Peru

    Email: negociosactuales265@gmail.com

    23. GOVERNING LAW AND JURISDICTION

    This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of Peru, including applicable legislation relating to the protection of personal data, without prejudice to any mandatory legal provisions that may apply in other jurisdictions where HiDiDi operates.

    Any dispute arising from or relating to this Privacy Policy shall be submitted to the competent courts of Peru, unless otherwise required by applicable law.

    24. ACCEPTANCE OF THIS PRIVACY POLICY

    By registering for, accessing, or using HiDiDi, users acknowledge that they have read, understood, and agreed to this Privacy Policy in its entirety.

    If a user does not agree with any provision of this Privacy Policy, they should discontinue use of the platform and its services.

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